Support that scales with how often you actually need it.
Some businesses need a few hours of help a quarter. Others need a guaranteed same-day response every time. Our plans are built so you're not paying for more, or less, than your system actually requires.
Response guarantee
- EssentialPay-as-you-go
- Business hours
- PriorityPrepaid hours
- Next business day
- EnterpriseManaged service
- Same day
Critical issues are prioritised ahead of general questions on every plan.
Three plans
Pick the tier that matches how critical the system is.
Some businesses need a few hours of help a quarter. Others need a guaranteed same-day response every time. Our plans are built so you're not paying for more, or less, than your system actually requires.
Pay-as-you-go
Essential
For stable systems that rarely need intervention, but you want a trusted partner on call.
- Standard business-hours response
- Billed hourly, no minimum commitment
- Access to the same consultants who know your system
- Email and ticket-based support
Prepaid hours
Most commonPriority
A discounted bank of hours with faster response times, the most common plan for active, growing systems.
- Guaranteed next-business-day response
- Discounted rate versus hourly billing
- Quarterly system health check included
- Priority queue ahead of pay-as-you-go clients
- Unused hours roll over for 90 days
Managed service
Enterprise
For businesses that treat Business Central as critical infrastructure and need it treated that way.
- Guaranteed same-day response, critical issues faster
- Dedicated named consultant team
- Quarterly roadmap and upgrade planning
- Proactive monitoring and security reviews
- Custom SLA terms available
Exact pricing depends on system size and complexity: every plan is quoted after a short discovery call, never sold off a rate card alone.
What happens when you submit a ticket: four steps, and a consultant who already knows your system.
- 000°
Submit
Email, ticket portal, or phone: whichever fits how your team already works.
- 120°
Triage
We confirm severity and response time based on your plan's guarantee.
- 240°
Resolve
A consultant familiar with your system investigates and fixes the issue.
- 360°
Confirm
We confirm the fix with you and log it for future reference.
Support plan FAQ
The questions that come up first.
What counts as a critical issue?
Anything that stops your business from operating: the system is down, payroll can't be run, or orders can't be processed. Critical issues are prioritised ahead of general questions on every plan.
Can we switch plans later?
Yes. Most clients start on Essential or Priority and move to Enterprise as the system becomes more central to daily operations. There's no penalty for changing tiers at renewal.
Do you support Dynamics NAV as well as Business Central?
Yes. We support existing NAV environments under any plan while helping you plan an eventual migration to Business Central, on a timeline that works for you.
Is training included?
Basic user questions are covered under all plans. Structured training sessions for new staff or new modules can be added to any plan as a scoped add-on.
What if we implemented Business Central with a different partner?
That's a common starting point for us. We'll run a short system review first so we understand exactly what was built before taking on support.
Start here
Not sure which plan fits?
Tell us how your team currently gets support: we'll recommend a tier, not just sell you the biggest one.