MicroCloud 360

One system at the centre. Everything else earns its place around it.

Business Central isn't one service among several. It's the system we implement, migrate, rescue and support, and every other thing on this page exists to make it work harder for you.

Three ways businesses come to us, and ten services around the core: the decisions before it, the systems built beside it, the places the standard product stops, and the years you actually run it. One accountable team across all of it.

One partner from the first workshop to the fifteenth year.

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Why MicroCloud 360

Built on principles, not promises.

  • Business before technology — We start with your goals, not software
  • One accountable team — One partner from consulting to support
  • 100% Microsoft focused — Dedicated to Business Applications & Power Platform
  • Global expertise — Trusted by customers in 10+ countries with a presence across four continents
  • Beyond go-live — Continuous support, optimisation and innovation
  • Solutions that evolve — Built to grow as your business grows

What we do

Everything begins with Microsoft Dynamics 365 Business Central.

Three ways businesses come to us.

  • A1

    New implementation

    Your first real ERP, configured around how you actually work.

    Most businesses arrive here having outgrown a combination of Sage, QuickBooks and a considerable number of spreadsheets. We implement Business Central end to end: chart of accounts and dimensions, inventory and costing model, purchasing and approvals, manufacturing routings, and the reporting your board actually reads, configured around your processes rather than a demonstration company. Delivery runs in visible fortnightly sprints, so you watch the system take shape instead of waiting for a reveal at the end.

    • Financial structure: chart of accounts, dimensions, multi-entity consolidation, multi-currency
    • Inventory, warehousing, purchasing and costing configuration
    • Manufacturing: bills of material, routings, capacity planning and shop-floor capture
    • Data migration, opening balances and rehearsed cutover
    • Role-based training and hypercare through the weeks after go-live
    Talk to us about an implementation
  • A2

    Upgrade and migration

    From Dynamics NAV or GP, on a timeline you choose rather than one you're handed.

    NAV 2016 is already out of support, NAV 2017 has under six months of security patches remaining, and Dynamics GP support ends in December 2029. We assess what you're running, recommend a technical upgrade or a reimplementation with the trade-offs written down rather than implied, and handle the parts most partners leave out of the first conversation, including the Business Central on-premises step that every NAV environment has to pass through before it can reach the cloud at all.

    • Version, customisation and ISV add-on assessment
    • Route recommendation with costed trade-offs for each option
    • Customisations rebuilt as modern AL extensions that survive future updates
    • History scoping and archive strategy, so you aren't paying to move fifteen years of it
    • Rehearsed cutover with a defined rollback position
    Read the full upgrade guide
  • A3

    Rescue and reimplementation

    For teams already live on Business Central where it never quite landed.

    Sometimes the product is fine and the configuration isn't. Users have quietly returned to spreadsheets, month-end still takes a fortnight, and nobody entirely trusts the stock figure. We review the existing setup against how the business actually runs today, separate what needs reconfiguring from what needs rebuilding, and give you a written plan with a cost attached, whether or not you take it forward with us.

    • Independent review of configuration, data health and licence fit
    • Gap analysis against current business requirements rather than the original scope
    • Remediation plan with effort and cost itemised per finding
    • Retraining for teams who lost confidence in the system
    • Optional transition of ongoing support to our team
    Request a Business Central health check

And everything around it

The work that makes it stick.

An ERP that goes live is not the same as an ERP that gets used. These are the services that surround the core: before it, alongside it, and for as long as you run it.

Ten of them, a full turn around the core at 36° apart, grouped into the five ages of an ERP: the decisions before it, the systems beside it, the places the standard product stops, the years you run it, and everything that keeps it worth running. Open any one for what it covers.

Before

Deciding what to build

3 services

036°

Discovery and business process review

Understand the business before choosing the technology.

We spend time in your operation before recommending anything: how orders arrive, where approvals stall, what finance rebuilds by hand each month, and which of your processes are genuine competitive advantages worth protecting. The output is a written picture of how the business runs today and where technology would actually change something.

What’s included

  • Structured interviews across finance, operations, sales and IT
  • Current-state process mapping and pain-point register
  • Data quality assessment of your existing systems
  • Prioritised opportunity list with indicative effort and value
  • Written findings presented to your leadership team

Usually taken withImplementation·Rescue

Discuss discovery
072°

Solution blueprint and fit-gap assessment

Know exactly what you're buying before you buy it.

We take the standard Business Central capability set and test it honestly against your requirements, marking each one as a fit, a configuration, or a genuine gap that needs building. Gaps are costed individually, so you are approving a solution with known edges rather than signing up to discover them during the project.

What’s included

  • Requirement catalogue with fit, configure or build classification
  • Solution architecture across ERP, CRM, integration and reporting
  • Costed estimates for each identified gap
  • Phasing recommendation, with a defensible view of what waits for phase two
  • Risk register and assumptions, written down rather than implied

Usually taken withImplementation·Upgrade

Discuss blueprint
108°

Licensing and platform advisory

Pay for the licences you need, in the right combination.

Microsoft licensing rewards people who understand it and quietly penalises those who don't. We review your user roles against Essentials, Premium, Team Member and Dynamics 365 CRM licence types, check what is already included in your Microsoft 365 agreement, and model the actual cost across a three-year horizon rather than a first-year quote.

What’s included

  • User-by-user licence type recommendation
  • Review of entitlements already included in existing agreements
  • Three-year cost modelling across licensing options
  • Cloud Solution Provider arrangements and renewal management
  • Annual review as your headcount and usage change

Usually taken withImplementation·Upgrade·Rescue

Discuss licensing

Alongside

Built with, or shortly after, the core

1 service

144°

Dynamics 365 CRM implementation

One customer record, shared by the people who sell and the people who invoice.

We implement Dynamics 365 Sales, Customer Service and Field Service on Dataverse and connect them to Business Central, so pricing, customers and items are defined once. Your commercial team stops working from spreadsheets, and finance stops receiving orders that need re-entering.

What’s included

  • Pipeline, opportunity and quotation management
  • Case handling, queues and service-level tracking
  • Field service scheduling, mobile work orders and job costing
  • Business Central integration for a single customer and pricing record
  • Dashboards for sales performance and service load

Usually taken withImplementation

Discuss crm

Extend

Where the standard product stops

3 services

180°

Custom extension development

Built in AL, so it survives every Business Central update.

When a requirement genuinely isn't in the box, we build it as a modern AL extension rather than a modification, which means it upgrades cleanly through Microsoft's twice-yearly release cadence instead of breaking. All code is source-controlled in Azure DevOps and released through automated pipelines, and it belongs to you.

What’s included

  • Custom tables, fields, pages and business logic in AL
  • Industry-specific functionality for manufacturing, distribution and retail
  • AppSource-ready packaging where a solution has wider value
  • Code review and remediation of existing extensions built by others
  • Source control, automated build and sandbox testing as standard

Usually taken withImplementation·Upgrade

Discuss extensions
216°

Systems and API integration

Connect Business Central to everything that isn't Microsoft.

Banks, third-party logistics providers, customer EDI portals, e-commerce storefronts, payroll systems and the equipment on your production floor. We build these on Azure Integration Services so every flow is monitored, retries on failure, and logs what it did, so a broken feed raises an alert rather than being discovered at month end.

What’s included

  • REST, OData and SOAP API integrations
  • EDI and B2B trading partner connections
  • Bank feeds and automated payment reconciliation
  • E-commerce and marketplace connections
  • PLC, sensor and shop-floor equipment integration

Usually taken withImplementation·Upgrade

Discuss integration
252°

Retail and point-of-sale integration

Every till transaction reaching inventory and the ledger without a manual step.

We connect retail and point-of-sale systems into Business Central so sales, stock movements and customer records update as they happen. Multi-location and multi-currency retail structures are configured centrally, and end-of-day reconciliation runs on its own rather than occupying somebody's evening.

What’s included

  • Point-of-sale to ERP integration for live inventory
  • Multi-store and multi-currency retail configuration
  • Automated end-of-day and cash reconciliation
  • E-commerce storefront and marketplace connections
  • Replenishment and inter-store transfer automation

Usually taken withImplementation

Discuss retail and pos

Run

Everything after go-live

1 service

288°

Analytics, automation and AI

Turn a working system into one that tells you things.

Once the core is stable, the value moves to what you can see and what you no longer have to do by hand. We build Power BI models directly on your Business Central data so figures reconcile to the ledger, automate the approvals and handoffs that still rely on someone remembering, and introduce Copilot where it does real work rather than as a demonstration.

What’s included

  • Power BI financial, sales and operational dashboards
  • Power Apps for warehouse, field and shop-floor data capture
  • Power Automate approval and notification workflows
  • Copilot enablement and AI readiness assessment
  • Forecasting models tuned to your seasonality and lead times

Usually taken withImplementation·Rescue

Discuss analytics and ai

After

For as long as you run it

2 services

324°

Managed support

A named team who already know your setup.

Ticket-based support with agreed response times, backed by proactive health checks rather than waiting for something to break. Our delivery presence across four continents means cover through your working day wherever you are, and the consultant who answers has your environment's history in front of them.

What’s included

  • Help desk with defined response and resolution targets
  • Quarterly system health, performance and security reviews
  • Release planning ahead of Microsoft's twice-yearly updates
  • Environment and sandbox management
  • Prepaid hour blocks for flexible development and change work
Ongoing, with annual agreements

Usually taken withImplementation·Upgrade·Rescue

Discuss managed support
360°

Training, adoption and continuous optimisation

The system is only worth what people actually use.

Most ERP disappointment is an adoption problem wearing a technology costume. We train by role rather than by module, revisit the business case at agreed intervals to see whether the benefits actually landed, and keep a live roadmap of improvements rather than waiting for you to raise them.

What’s included

  • Role-based training and refresher sessions for new joiners
  • Written process documentation your team can maintain
  • Adoption measurement against the original business case
  • Quarterly optimisation reviews and a maintained roadmap
  • Access to new Business Central capability as Microsoft releases it

Usually taken withImplementation·Rescue

Discuss training and adoption

Common questions

Questions you might have

Can we engage MicroCloud 360 for one service on its own?

Yes. Plenty of clients start with a single piece: a licensing review, an integration, a health check on a system somebody else built. Nothing on the arc requires you to have bought the core from us.

We are already live on Business Central. Where do we start?

With a health check. We review the existing setup against how the business runs today, separate what needs reconfiguring from what needs rebuilding, and give you a written plan with a cost attached. You own that plan whether or not you continue with us.

Can you upgrade Dynamics GP or Dynamics NAV to Business Central?

Yes, and it is a large part of what we do. The full guide, including how much runway your specific version has and the two routes forward, is at /nav-gp-upgrade.

Can you take over a project started by another partner?

Yes. We begin with a structured assessment of the current solution, its documentation, configuration, data and outstanding risks, then recommend the most practical path forward. Sometimes that is stabilising what exists, sometimes it is rebuilding part of it, and we will tell you plainly which.

How do you decide what a business actually needs?

Discovery first, technology second. We map how the business runs today before recommending anything, then classify every requirement as a fit, a configuration or a genuine gap, and cost the gaps individually.

Start here

The right technology starts with the right conversation.

Tell us where the business is today and where you want it to go. We’ll tell you which of these thirteen services you actually need, and which ones you don’t.

Book a Consultation

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